| I'm using Macintosh OS 9 with Internet Explorer and the presentation doesn't play. |
| When using OS 9 use a Mozilla-based browser to view the presentations. |
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| I click on the media icon, but nothing happens. |
| Certain pop-up blocking software will prevent proper opening of the player window. Ensure that pop-up blockers are disabled or consult the software's help documentation on how to enable pop-ups for this site. |
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| I downloaded the media player installation file, but the media still won't play. |
| Make sure you have actually run the installation file you downloaded. Downloading alone will not install the player. |
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| I see the player in the browser, but no media is playing. |
| Try pressing the play button. The media is supposed to start playing automatically, but sometimes it may need a little help. Also, check the status of the media at the very bottom of the player in green letters. If the word 'buffering' appears there, the media is on its way. Just give it a moment. |
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| The media is playing, but I can't hear it. |
| Check your volume controls. It's a simple solution, but one that is often overlooked. Also check that your speakers or headphones are plugged in properly. |
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| The media keeps starting and stopping. Why is it constantly being interrupted? |
| If you are using a slower connection, or internet traffic is very heavy, the media may be having trouble playing over the network to your computer. Sometimes these breaks happen once or twice within a long file. If they happen every few seconds, you may consider stopping and trying the media at another time. |
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| I'm running WMP9 and the video isn't playing. |
Some installations of Windows Media Player 9 do not include the Acelp.Net audio codec. Without this codec, the vPresenter3 interface will load, but the video hangs with a "Loading..." message in the status bar.
You can resolve this issue by forcing Windows Media Player to install the Acelp.Net codec pack. Please click here to force the installation.
Note: To complete the installation, you must choose "Yes" when prompted to install and run the "Acelp.Net Audio Codec" from Microsoft.
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